Customer Service Bootcamp
— One Week to Job-Ready

An intensive program combining Beginners and Intermediate customer service skills. Live sessions, hands-on tasks, and support to help learners start remote CS roles.

Customer Service Professionals at Work
Start Date: Oct 27, 2025 Duration: 7 days Fee: ₦50,000 Certificate Included Live + Replays

7-Day Curriculum

Day 1 — Foundations of Exceptional Service

Discover what great service truly means and how to deliver it every time.

  • Understanding the customer journey
  • Core values of service excellence
  • Communication tone and empathy essentials
  • The "Customer-First" mindset

Day 2 — Mastering Communication & Emotional Intelligence

Learn to speak, write, and listen like a professional who connects — not just responds.

  • Active listening and empathy building
  • Crafting clear, polite, and positive messages
  • Managing tone across chat, email, and calls
  • Communicating with emotional intelligence

Day 3 — Problem-Solving and De-Escalation Skills

Turn tough conversations into loyalty opportunities.

  • Understanding customer emotions
  • De-escalation techniques and conflict resolution
  • The AER framework: Acknowledge–Empathize–Resolve
  • Turning complaints into success stories

Day 4 — Tools of the Trade: Zendesk, CRM & Digital Workflows

Get hands-on with real-world customer service tools.

  • Ticket creation, tagging, and tracking
  • Using Zendesk/Freshdesk for effective support
  • Response-time management & internal notes
  • Reporting, analytics, and customer data management

Day 5 — Professionalism & Remote Work Readiness

Build the habits and systems that make you a reliable team player anywhere.

  • Time and task management techniques
  • Virtual communication etiquette (Slack, Zoom, Gmail)
  • Productivity and focus in remote settings
  • Work-life balance and self-discipline

Day 6 — Career Growth & Personal Branding for CS Roles

Prepare for real opportunities with confidence and clarity.

  • Building your Customer Service Portfolio
  • LinkedIn profile optimization
  • Writing a customer service CV/resume that stands out
  • Interview practice and personal storytelling

Day 7 — Capstone Project & Certification Showcase

Bring everything together in a real-world simulation.

  • Handle a live customer case (email/chat simulation)
  • Present your service excellence portfolio
  • Peer feedback and trainer evaluation
  • Graduation & career readiness tips

Join hundreds of learners building their customer service careers with RFT Academy. Start your journey to becoming a confident, skilled customer service professional today.

How It Works

1

Register

Sign up for the bootcamp and create your learner profile. Get access to our community platform and pre-bootcamp materials.

2

Pay

Complete your payment of ₦50,000 to secure your spot. All materials, live sessions, and certificate are included in the fee.

3

Access

Join live sessions, complete hands-on tasks, and get personalized feedback. Access replays and materials for 6 months.

Frequently Asked Questions

Will I get access to session replays?

Yes! All live sessions are recorded and available for replay for 6 months after the bootcamp ends. You can watch them at your own pace and refer back to them anytime.

Do I get a certificate upon completion?

Absolutely! Upon successful completion of the bootcamp (attending sessions and completing assignments), you'll receive a digital certificate that you can add to your LinkedIn profile and resume.

Who is this bootcamp for?

This bootcamp is perfect for beginners who want to start a career in customer service, as well as those with some experience looking to level up their skills. No prior CS experience is required - we start from the basics and build up.

What if I miss a live session?

No worries! All sessions are recorded and available as replays. You can catch up on any missed content and still complete all assignments. We also provide support through our community platform.

Is there job placement assistance?

While we don't guarantee job placement, we provide extensive career support including resume reviews, interview preparation, job search strategies, and access to our network of hiring partners in the customer service industry.